Is Cleaning Pros LLC insured?
Yes, Cleaning Pros LLC is fully insured and bonded. You’re in good hands! :)
How do I contact you?
Our customer support team is here daily from 8am-7pm. If you have a question or concern, please email us at afrinsolution@yahoo.com For time sensitive matters, please text or call at 571-224-3099
Are cleaners screened or background checked?
Of course! We conduct a very thorough interview and screening process and we are very selective in who joins our team. All cleaning teammates are background checked as w
Do I need to be home for my cleaning?
No, as long as we have a way to get into the home you don’t have to be present for the cleaning. Whether it be a gate code or key under the mat - we’ll be able to get in, clean and get out while you’re at work or out shopping! We’ll even lock up when we’re done.
Do you provide your own cleaning supplies?
Of course! Our cleaning teammates come with everything needed to provide a sparkling cleaning!
How many people come for each cleaning?
The size of the team we send may vary. Most of our teammates operate solo so you can expect one highly capable cleaner. Depending on the size of the job, we may send a larger team (2, 3, 4+) depending on the requirements. If you feel you require a team of a certain size, please request that in the comments for the booking or call/text us and let us know. We’ll always do our best to accommodate
Some things we won’t be able to help with. To help keep our teams safe we have a few requests:
We love pets but please, make sure your animals are out of harm’s way or locked up if necessary.
We keep our teams on the ground at all times. This means no climbing ladders of any kind. At most, our insurance allows us to use a step stool (2-3 steps). Otherwise, we’ll use extending poles to clean hard to reach places.
We aren’t equipped to clean any chemical or biological waste. Let us know if you have any of these challenges and we’ll be happy to refer you to someone who can help with these messes.
We aren’t equipped to clean heavy post-construction or post-renovation jobs. We'd be happy to offer a recommendation or referral if needed.
Light bulbs & lighting fixtures: We won’t wipe down or wet wipe light bulbs. These are too fragile and too big a liability for us to clean
Detailed carpet and floor cleaning: Detailed carpet and floor cleaning beyond sweeping, mopping and vacuuming isn’t something our staff can do. If steam cleaning or floor waxing, buffing or polishing is required we have specialists we can refer you too. Let us know if this is something you’re looking for
Bed Bug and Other Insects: Issues related to insects, especially bed bugs. The home needs to have a professional bed bug removal service and a professional carpet cleaning. Once this has been done we’ll be able to start cleaning services again. If we discover there is an insect problem or bed bugs. We’ll have to stop the service and refer you to an insect removal service
Pet Hair on Upholstery and Furniture: Having a couch full of pet hair is a common issue when it comes to animals. As much as we’d love to help with this. It does take special equipment, training, and most of all, time. While we do have an extra service for the removal of pet hair in the home - it’s important to note this does not apply to the removal of all pet hair from upholstery or furniture. This extra gives us some extra time to vacuum and mop the extra times it takes to get pet hair off the floor. It does NOT apply to the removal of pet hair anywhere else but the floors
Our staff isn’t able to lift more than 30lbs. For their safety, If you require cleaning behind appliances or furniture please make accommodations to get these moved
Working outside can leave our teams vulnerable to dehydration and other effects. Please, keep our staff indoors. This includes cleaning areas like garages and patios, even small ones.
We aren’t equipped to clean heavy post-construction or post-renovation jobs. We'd be happy to offer a recommendation or referral if needed.
Can I cancel my appointment if I change my mind?
There are never contracts or obligations when working with Cleaning Pros LLC. You can cancel an appointment at any time. The only thing we ask is if you have to reschedule for any reason, let us know at least 48 hours in advance. There is a $50 cancellation fee for cancellations that occur 48 hours before the arrival time of the appointment or 50% of the service fee for cancellations on the day of the service
Do you offer any referral bonuses?
Absolutely! We love referrals and appreciate your support in sharing your experience with friends and family. For every new customer that signs up, mentioning your name, you'll get $25 off your next service with us!
Can I leave a tip?
Tips are not required but always appreciated! Feel free to give your cleaning professional a tip. It will make their day! If you feel so inclined, you can tip in cash or let us know you how much you would like to tip and we’ll process it via your credit card for you
When will you charge my card?
A hold may be placed on your account the business day prior to the service. Services are fully charged after the service is completed